Here’s what’s coming up in KACE Kontinuing Education

KACE Kontinuing Education (KKE) is an ongoing free supplement to JumpStart training. Each week we offer new topics and/or revisit popular ones. Pay close attention to the session time, language, and topics that you’re interested in.





September 18 8 AM PST; 11 AM EST; 4 PM GMT English Windows Scripted Installs – A-to-Z
September 23 9 AM PST; 1 PM EST; 5 PM GMT English Linux Software & Scripting
September 24 7 AM PST; 10 AM EST; 3 PM GMT English K1000 Agentless Inventory
September 25 2 AM PST; 5 AM EST; 1 PM GMT German K1000 Patchverwaltung – Der Einstieg und darüber hinaus
September 25 8 AM PST; 11 AM EST; 4 PM GMT English Open Forum: Discussion and Questions
September 30 9 AM PST; 1 PM EST; 5 PM GMT English There’s More than One Way to Patch a Cat
October 2 8 AM PST; 11 AM EST; 4 PM GMT English Are You Sure…? Avoiding Mistakes
October 7 7 AM PST; 10 AM EST; 3 PM GMT French K1000 & LDAP -Optimiser cette relation
October 8 7 AM PST; 10 AM EST; 3 PM GMT English Appliance Integration – Getting the most of your Dell KACE K1000 and K2000 Appliances
October 16 2 AM PST; 5 AM EST; 1 PM GMT German K1000 Patchverwaltung – Erweiterte Optionen


The complete list along with registration information, and recordings are always available at Send ideas for topics you’d like added!

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Great news! User Forum BOGO offer has been extended!

Great news! Our BOGO offer has been extended!

Register before September 22nd.

Dell World User Forum (#DWUF) brings together Dell Software technical users from organizations across the country and exposes them to the most up-to-date technical, deep-dive content, hands-on labs and demonstrations for the critical Dell Software products that you use to run your business, including:

  • Endpoint Systems Management (KACE)
  • Data protection – backup/recovery, archive, de-dupe, etc.
  • Identity and Access Management (IAM) – single sign-on, privileged access, etc.
  • Network Security – Next-generation firewalls and secure access solutions
  • Database management – for Oracle and SQL Server
  • System and storage performance monitoring – traditional and virtual
  • Data and application integration
  • Business intelligence (BI) and data analytics
  • Cloud management
  • Windows migration and management
  • Mobile device and Enterprise Mobility Management (EMM)
  • Dell Software appliance-based and “as a service” based offerings

New for 2014, we are offering “solution-oriented” sessions featuring intelligent combinations of individual Dell Software offerings stacked together to help you do more with Dell, and reduce the amount of vendors needed to meet the needs of your most important use-cases.

Attend the Dell World User Forum (#DWUF) and benefit from its specific focus on infrastructure and operations-oriented content. Plus, gain access to the Dell World (#DellWorld) main event, keynotes and sessions to round out your experience and discover the full capabilities of Dell’s most up-to-date hardware, software and services solutions for today’s hottest IT mega-trends, including Mobility/BYOD, Big data, Cloud, Security, and more. Want to hear more about the event? Watch this KKE from September 11th: Sneak Peek at Dell World User Forum 2014

Register Now >>

View Agenda >>

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Dr. K’s Korner – Customer Q&A

Every month we take questions for Dr. K. and answer the best ones in front of the world!

Have a question for Dr. K? Send an e-mail to


When will be available in KACE K1000, a calendar with business hours and holidays?


I can’t say for sure when a feature is planned for inclusion in any product. The best way to keep track of features you’re interested in is at – Vote for existing feature requests, add your own, and comment on things that are important to you. Product management and direction is heavily influenced by your voice. We read every submission, and discuss how we can include them in the roadmap. The feature you’re asking about is marked as “planned“, so I imagine we will see this and other great requests in a future release. Keep voting for the things that matter most to you!

Hope that helps!

Thanks for the questions – keep them coming!
—Dr. K

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Dr. K’s Korner – Ideas For Success

You have Dell devices, so do we! What’s the first thing you need when you want to look something up, contact support, or report on something? The Service Tag or Express Service Code. I’ve had more than one customer ask for the Dell Express Service code to be displayed, so we created a report that will convert that service tag to the express service tag for you. Once you have the report it’s easy to import that to assets (which would be displayed in the Inventory if it is linked to a device record).

Let’s take a look at the SQL:

 CONCAT(LEFT(@ecode, 3), '-', SUBSTRING(@ecode, 4, 3), '-',
 SUBSTRING(@ecode, 7, 3), '-', SUBSTRING(@ecode, 10, 3)) as 'Express Code'
 CS_MANUFACTURER like '%Dell%'select 

This filters out records that are not Dell devices, and reformats the Service Tag into the express code. Pretty neat, right?! You could do similar things for other types of computers if you aren’t using Dell devices (why wouldn’t you?!). There’s no shortage of other ideas and reports at – there’s even a couple of solutions like this for non-Dell equipment, of course.

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K2000 Kloser Look: Using Multicast in v3.6

It’s that time of year again, when schools and universities start preparing for their major summer rollouts and reimaging projects. K2000 version 3.6, released earlier this year, added Multicast capabilities to the K2000, which should cut down the total overall time to finish those deployment projects. If you haven’t already signed up, we encourage you to check out the Education Week KKE sessions- see the list above for dates and times.

So what exactly is Multicasting?  Multicasting allows the K2000 to send image data to multiple devices simultaneously, reducing the overall bandwidth and disk usage of the K2000.  While Multicasting will not necessarily speed up the imaging of an individual device, it does allow for more concurrent devices to be imaged at the same time without any additional load on the K2000.  Instead of imaging a handful of computers at a time, imagine deploying entire floors, buildings, and regions at one time!

Haven’t setup Multicasting on your K2000 yet? Don’t fret- it is very easy. First, make sure you have updated your K2000 to 3.6 (you should be receiving a notification on your Home module). Next, create your “Gold-Master” image and capture it as a WIM image (Multicasting does not support K-Image or Scripted Installations.)  Next, go to your Deployments module -> Automated (Boot Actions) tab and create a new boot action.  Name the Boot Action and select your WIM Image. Under Schedule, choose to run at next boot or at a future date/time. Under Type, select Multicast and select the Show Advanced Settings link.  Now we have some options to discuss!

  • Timeout to wait for connection ‘Ready to receive’ State: This is extremely important to making sure all of your target computers join the Multicast session.  This timeout begins when the first of your target computers reaches the Apply Image task of your deployment.  Once the timeout completes only those target computers that have connected will receive the multicast session, so make sure to leave ample time to get all of your target machines to that step!
  • Multicast Address: Best practice is to set this to address to to make sure that it does not conflict with other popular multicast protocols.
  • Control Channel Port: This setting can stay as it unless another device on your network is using that port.
  • Transmission Rate: You may want to modify as this reflects the speed at which your session will deploy.  Higher speeds and larger numbers of target computers could have an impact on your network, so it is recommended that you lower this number to 4 mb/s (4000000) and then adjust this number (up or down) based on the results of your Multicast Log (Settings and Maintenance -> Appliance Logs).
  • Systems: Make sure to select your target computers.  Don’t forget to use your K1000 Inventory Tab (for those customers with a linked K1000 appliance) to target your systems based on your K1000 Labels!
  • Make these the default Settings: Your multicast settings can be changed each session, however if you would like to make your changes default, check this box.  Alternatively you can modify your default settings in Settings and Maintenance.

Finally, save your Multicast session and start PXE booting targeted computers into your K2000 Boot Environment (KBE). The K2000 will define the devices based on their MAC Address and start initiating the assigned Boot Action. Be aware, that only one multicast session can be broadcast at a time and it does not work through Remote Site Appliances at the time of this publication.

Here are some useful Knowledge Base Articles to reference while creating your images: System Imaging Best Practices.
To learn more about K2000 version 3.6 check out this KKE: What’s New in K2.

Overall, Multicasting opens up a whole new world for all customers by reducing the overall time for the summer imaging projects by allowing you to complete more in a shorter amount of time. With your free time, you may actually be able to take that vacation you were planning, or plan your trip to Austin for Dell World User Forum in November!

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