Oct
16
2014

Great news! Our BOGO offer has been extended!

Register Now!

Dell World User Forum (#DWUF) brings together Dell Software technical users from organizations across the country and exposes them to the most up-to-date technical, deep-dive content, hands-on labs and demonstrations for the critical Dell Software products that you use to run your business, including:

  • Endpoint Systems Management (KACE)
  • Data protection – backup/recovery, archive, de-dupe, etc.
  • Identity and Access Management (IAM) – single sign-on, privileged access, etc.
  • Network Security – Next-generation firewalls and secure access solutions
  • Database management – for Oracle and SQL Server
  • System and storage performance monitoring – traditional and virtualized
  • Data and application integration
  • Business intelligence (BI) and data analytics
  • Cloud management
  • Windows migration and management
  • Mobile device and Enterprise Mobility Management (EMM)
  • Dell Software appliance-based and “as a service” based offerings

New for 2014, we are offering “solution-oriented” sessions featuring intelligent combinations of individual Dell Software offerings stacked together to help you do more with Dell, and reduce the amount of vendors needed to meet the needs of your most important use-cases.

Attend the Dell World User Forum (#DWUF) and benefit from its specific focus on infrastructure and operations-oriented content. Plus, gain access to the Dell World (#DellWorld) main event, keynotes and sessions to round out your experience and discover the full capabilities of Dell’s most up-to-date hardware, software and services solutions for today’s hottest IT mega-trends, including Mobility/BYOD, Big data, Cloud, Security, and more.

Want to hear more about the event?

Watch this KKE from September 11th: Sneak Peek at Dell World User Forum 2014

Register Now >>View Agenda >>

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Oct
15
2014

Here’s what’s coming up in KACE Kontinuing Education

KACE Kontinuing Education (KKE) is an ongoing free supplement to JumpStart training. Each week we offer new topics and/or revisit popular ones. Pay close attention to the session time, language, and topics that you’re interested in.

 

October 14 English Open Forum- Anything you want!
October 14 English K1000 – Getting Assets off the Ground
October 15 English Understanding Device (Remote) Actions
October 16 English Open Forum: Discussion and Questions
October 21 French K2000 – déploiement : script ou Image (WIM vs K-Image)?
October 21 English Open Discussion Forum
October 22 English Patching Basics
October 23 English Bring your questions! Open Forum
October 23 German K2000 und Treiber
October 28 English Introduction to Software Distribution on the K1000

The complete list along with registration information, and recordings are always available at www.kace.com/KKE. Send ideas for topics you’d like added!

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Oct
7
2014

Dr. K’s Korner – Ideas For Success

Recently, one of our trainers had a customer that had changed their K1000 from using IP-only for agent communication, to using a DNS name. Then, they implemented SSL on their K1000. While DNS was configured properly, and they had correctly waited until after successfully testing the implementation before turning off port 80 access.

The admins were surprised that some machines worked, while others didn’t. They had 50 – 60 machines that, while they did have blue AMP connections, would NOT check-in. They had forgotten one crucial step; You should always wait until all machines successfully check in to the K1000 at least one time after implementing naming but before requiring SSL (turning off port 80).

Each time a machine checks in with the K1000, it notes what the K1000 has configured in the Web Server Name field in Network Settings. The next time it checks in, it uses that name…and the process repeats itself during each check-in. So, they have some machines that are still configured to use the IP Address of their K1000 to find it. Now, the IP is still valid. However, since they turned off port 80, IP-based machines will be blue AMP, indicator, but will NOT be able to check-in because the SSL verify will fail to match the K1 IP to the name listed in the SSL cert.

While there’s a faw ways to address this and get the agents communicating properly again, the easeist thing to do is to stage your rollout of SSL over the course of a couple of days. Sometimes, timing is everything.

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Oct
3
2014

Dr. K’s Korner – Customer Q&A

Every month we take questions for Dr. K. and answer the best one in front of the world!

Have a question for Dr. K? Send an e-mail to kketeam@kace.com



Question
:

I am imaging many of our systems from the K2000 with Windows 8.1 I have one older model which after restart I have no use of keyboard and mouse.  I have found the offending chipset driver.  Is this one that I should install as a post install task and create a separate image for this model or can I copy it to the drivers folder on the K2000?

 


Answer
:

Excellent question!  You’ve definitely got options.  The first thing you will need to know is if this is a raw driver (.SYS, .INF, etc.) or a software install (.EXE)?  Only raw drivers can be delivered as part of a Driver Feed, whether one of the built-in Dell Driver Feeds or a feed you custom-built.  If it is a software install, then you’ve already identified the possible solutions:  (1) Create a separate “hardware-dependent” image, that can only be deployed to machines of the same model, or (2) Build a Postinstallation Task (PO) to deploy it post-imaging.

Option 1 may be less optimal for some, because that is one more image to build, capture, and maintain.  The preference for most admins is to have as few images as possible – flexibility is key.  Option 2 requires that there be a way to silently push and install the “driver”.  Of course, you always have the option of manually installing it after-the-fact, but who wants to do that?  Best case, assuming raw drivers, is that you use our Driver Feed Builder to extract the drivers from a working system – of the correct hardware model and OS – and upload them to the K2000 drivers_postinstall share. Option 3 is of course using the K1000 to deploy installers and files as needed.

As it happens, we just held a KACE Kontinuing Education (KKE) session on this very subject, called K2000 Driver Deeper Dive. Of course, we also have many driver-related articles at our Support Knowledge Base, not to mention all the great driver discussions at ITNinja.

Hope that helps!

Thanks for the questions – keep them coming!
—Dr. K

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Sep
30
2014

K2000 Kloser Look: Pre-Installation Task Only Deployment Task Engine

We get asked from time to time how to deliver a deployment that only includes Pre-installation tasks. Perhaps you want to format devices before sending them out for donation/recycling or you want to perform an Offline User State migration without deploying an OS onto the device. Whatever the reason, this can be accomplished in a few quick steps!

  1. First, create a folder on your desktop and name it No Source Media. Within this folder, create a new text document and also name it “No Source Media”.
  2. Next, open up your K2000 Media Manager and enter your Hostname and Samba Share Password. For a name, enter “No Source Media”, select Windows x86 (or x64 if you plan to run 64-bit specific tasks) and browse to the folder you created on your Desktop. This will upload “blank” Source Media to be used with a Scripted Installation.
  3. Now you will need to create a new Scripted Installation, name it appropriately (Wipe Drives – No Source Media, for example) and choose the new No Source Media as your OS media and use the No Answer File option.
  4. You will now have the option to add Tasks to your deployment. Select only Pre-Installation Tasks and click Next and Finish to save your new deployment.

When you boot to your KBE, this “deployment” will be available to execute tasks you have associated. When the deployment reaches the OS installation portion of the deployment, it will fail and you will want to shutdown or restart the computer using the options provided.

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