Tag Archives: Kloser look


K1000 Kloser Look: Keeping up to date with your updates!

Patching is an important part of many K1000 implementations. Continuing with the “Knowledge is Power” from March, we wanted to make sure you had some great information about Patching and the K1000.

Some of you may be wondering how quickly patches are available. While your appliance’s subscription and deployment schedules may impact availability and delivery timing, the general availability is listed at http://www.kace.com/support/resources/kb/solutiondetail?sol=111224

How can you get more realtime information about patch releases? RSS feed- check out: http://www.kace.com/support/resources/kb/solutiondetail?sol=125091

What are the supported OS and applications in Patching? It changes regularly, but we keep the list fairly up to date here: http://www.kace.com/support/resources/kb/solutiondetail?sol=112030

Customers running on K1000 versions lower than 5.5 should take note that on August 1, 2014 newly published patches will not be placed in the patch feed for appliances on version 5.4.70403 or older. This article explains more about the change, and how to upgrade to a newer version: http://www.kace.com/support/resources/news/k1000-version-5-4-70403-older-eol

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K1000 Kloser Look: Sometimes it’s the simplest things…

K1000 v6.0 has some pretty major and amazing features, and you’ll find out all about those, but in this K1000 Kloser Look we want to highlight an unsung hero- easter eggs. Not that these items are hidden, but when you find them they are pretty indispensable.

Auto-Refresh on list pages. It’s easy to enable; Simply click Choose Action, then select the auto refresh option and pick you desired update interval. This way you’re seeing data stream in as agents are updating.

Page customization- Look for the blue gear- that’s your key to getting the data you want and need on the list. Oh, and those columns are resizable, just click and drag the spacer bar between columns and make it your own.


Contextual help – This great little flyout helper isn’t meant to replace the documentation, but rather bring it where you want it, when you need it. The answer you need is likely right at your fingertips.

We could go on forever about all of the great things in K1000 v6.0, but don’t take our word for it- look around the new interface and see what you find most helpful in your situation. The entire appliance has been worked over to help make things easier than ever to use, find, and interact with.

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K1000 Kloser Look: Why use SSL?

Did you know that by putting your appliance in your network’s DMZ, you can use the K1000 GO app on your Android or iOS device? This allows you to manage tickets while you are mobile, deploy software to devices, and view detailed system inventory information to aid you in the field. With the 6.0 release of K1000 it will also allow users to create and update their tickets. That’s pretty handy. Another reason for an appliance to be exposed to incoming web traffic would be managing clients outside the network and VPN. Or, maybe you just want to be able to run reports from home without logging into the VPN; Whatever the reason, make sure you’re doing it safely.

We wouldn’t put our money on our front lawn in a big bag marked “My Money, please don’t steal”, would we? Probably not, so let’s protect important data the same way and use SSL to encrypt the traffic. All of your Dell KACE appliances are capable of using SSL so that you can encrypt web communication between a client device and the appliance. This protects usernames, passwords, device data, and other sensitive information that may be passed along during normal web communication with these appliances. This allows you to safely support clients that are inside, or outside your firewall and feel confident you are safe from prying eyes. We recommend using certificates from known and trusted vendors. Some of the many top qualified Certificate Authorities are VeriSign , ThawteComodo, and GeoTrust. Different Certificates can have different costs and there are  multiple types of Certificates. We do not recommend one over another.

IT Security is no laughing matter; the K1000 has a lot of reach on your network and a lot of data about your environment. If you do expose your appliance to the Internet- Enable SSL, Ensure you’re using the most current versions of server and appliance, and be sure to apply any hotfixes quickly if they become available- just as you changed all passwords and began investigating possible issues to every tool and service you use when Heartbleed was revealed… Right? Listed above you will find a vulnerability hotfix, and our response to Heartbleed.

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K2000 Kloser Look: How driver management works

Drivers are stored on the Samba shares within your K2000 Deployment Appliance. The K2000 exposes 2 driver-related shares:

  • Drivers
  • Drivers_Postinstall

What are these folders for? Each serves a different purpose, but in a nutshell- Drivers is for drivers used during OS install for either starting the installation, or providing drivers TO the installer; Drivers_Postinstall is used after the installation of a Scripted Install, in order to enable

DRIVERS folder: This folder contains a folder for every OS supported, and two folders for KBE (one for the KBE 32-bit and another for the KBE 64-bit).

What’s the difference in KBE folders/drivers and the rest? Well, KBE is Windows PE, and therefore it needs some minimal drivers in order to install Windows.
You may need to include the drivers for storage and network, but not much more. We only recommend including the bare minimum drivers needed for the KBE to be able to access the disks of the device that it is booting from, and the network driver to communicate to the K2000. Do not add to these folders drivers for video, sound or other devices.

Which driver’s platform I need to add for KBE? KBE (KACE boot environment) is a special version of Windows PE based on either Windows 7 or 8, so you need to download drivers for the PE version your boot environment is based upon. The following table clarifies the drivers you will need:

Using PE Version Drivers
WAIK for Windows 7 WinPE 3.0 Use drivers for Windows 7
ADK for Windows 8 WinPE 4.0 Use drivers for Windows 8
ADK for Windows 8.1 WinPE 5.0 Use drivers for Windows 8.1

IMPORTANT Due to the fact that there are only 2 folders for KBE drivers, one for the 32-bit and the other for the 64-bit version, and not a couple of folder for every type of WinPE/WAIK, remember that only one type of drivers at time can be in that folder. Do not mix Windows 7, Windows 8 and Windows 8.1 drivers in these folders.

Drivers_Postinstall folder: Under this folder you need to add all the drivers that the machine will need after the scripted install is finished (Its ‘normal life’) like storage, network, audio, video etc etc… If your machine is a Dell machine the Driver Feed functionality does most of the job for you; Library -> Driver Feed allows us to search for the device and OS to and download the driver packages. If your machine is not a Dell machine, or you need to add additional drivers, you will need to add them under this directory.

See more at: http://www.itninja.com/blog/view/a-syncretic-overview-on-management-works-in-k2000-3-5-3-6

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K1000 Kloser Look: Uninstalling Applications

Have you been struggling with trying to figure out how to uninstall unwanted applications from your users’ workstations? You know the K1000 can do it – multiple ways, in fact – but which way works best? There are so many unwanted applications – and so many versions! Where to begin?

Managed Installs and Scripting both make it easy to remove unwanted applications. Use the Configuration Policy in the Scripting engine; or use a Managed Install configured manually so you can provide the uninstall command line and switch on the option for uninstalling. ITNinja.com is a great resource for finding uninstall procedures, commands, and tips. Here’s an example of a script that might be useful for defining a text string for the name of a product, then removing all versions of it: http://www.itninja.com/question/google-earth-uninstall

Of course, then you’ve got to ensure they won’t just re-install it all over again, right? Maybe we’ll cover that next month…

Do you want to learn more about application uninstalls? You’re in luck! We’ve got an upcoming KKE on that very topic: Application Uninstalls – Thursday, March 20th!

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